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Pylon for AI agents

Pylon is an AI-native B2B customer support platform unifying ticketing, chat, and account intelligence across Slack, Teams, and email. Support teams use it to manage every customer conversation in one place. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect PylonSee the 12 actions ↓
Customer supportOAuth 2.0 (MCP)MCP + RESTusepylon.com
AUDIT LOG · PYLONPOLICY: acme-support
09:41:07 · claude · u_8f2read
pylon.search_issues
Search issues✓ allowed · 212ms
09:41:08 · claude · u_8f2read
pylon.get_me
Get me✓ allowed · 164ms
09:41:09 · claude · u_8f2write
pylon.create_issue
Create issue✓ approved · approved by user
EVERY PYLON CALL, ON THE RECORD
01 · USE CASES

What agents do in Pylon.

01

Create a support issue

Open a new issue from a customer conversation so it gets tracked and assigned.

02

Check an account's open issues read-only

Look up an account's issue history before responding to a new escalation.

03

Update an issue with approval

Change an issue's status or owner only after a support lead confirms the update.

02 · ACTIONS

12 Pylon actions, graded by risk.

Every Pylon action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

8

Look things up. Allowed by default.

  • pylon.get_me
    Get me
  • pylon.get_user
    Get user
  • pylon.get_issue
    Get issue
  • pylon.get_account
    Get account
  • pylon.get_contact
    Get contact
  • pylon.search_issues
    Search issues
  • pylon.search_accounts
    Search accounts
  • pylon.get_issue_messages
    Get issue messages

write

4

Create and change things. Allow, or ask the user first.

  • pylon.create_issue
    Create issue
  • pylon.update_issue
    Update issue
  • pylon.update_account
    Update account
  • pylon.upload_account_files
    Upload account files

destructive

0

Delete, cancel or archive. Ask first, or deny outright.

  • No destructive actions.
03 · HOW IT WORKS

Pylon in three steps.

  1. 01Your users connect PylonThey sign in to Pylon on Arc0 Connect, under your brand, and approve the access you ask for.
  2. 02You set the rulesReads run, and writes like “create issue” can wait for the user to approve.
  3. 03Any agent can actYour agent calls Pylon through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('pylon', {
  read: 'allow',
  write: 'ask',        // create_issue
  destructive: 'deny',  
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Pylon connects.

Pylon runs its own MCP server behind OAuth. Arc0 registers the client, users approve access on Arc0 Connect, and your agent reaches Pylon through the same endpoint, policies and audit log as every other app.

The same Pylon connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
OAuth 2.0 (MCP)
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Pylon from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Pylon and Arc0, answered.

Q01

Can I use Pylon with Claude, ChatGPT or Cursor?

Yes. Connect Pylon to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Pylon actions you allow.

Q02

How do users connect Pylon?

Pylon runs its own MCP server behind OAuth. Arc0 registers the client, users approve access on Arc0 Connect, and your agent reaches Pylon through the same endpoint, policies and audit log as every other app.

Q03

Which Pylon actions can my agent take?

12 in total: 8 read, 4 write and 0 destructive, such as “create issue”. Your policies decide which of them each agent may call.

Q04

Can I make my agent read-only in Pylon?

Yes. Allow read actions and deny writes in the Pylon policy. Your agent can still look things up, and any write it attempts is blocked and logged.

Q05

Can my own backend call Pylon too?

Yes. The same Pylon connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Pylon into your agent.

Your users connect Pylon once, under your brand. Your agent gets 12 actions behind your policies, with every call on the record.

Connect PylonBrowse all apps →

Free to build · MCP + REST · Audit log on every plan