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Gleap for AI agents

Gleap is a customer feedback and bug-reporting tool embedded in apps and websites, letting teams collect tickets, feedback, and product tours in one place. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect GleapSee the 179 actions ↓
Customer supportAPI keyMCP + RESTgleap.io
AUDIT LOG · GLEAPPOLICY: acme-support
09:41:07 · claude · u_8f2read
gleap.search_messages
Search messages✓ allowed · 212ms
09:41:08 · claude · u_8f2read
gleap.get_project
Get project✓ allowed · 164ms
09:41:09 · claude · u_8f2write
gleap.create_ai_content
Create AI Content✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
gleap.delete_bugs
Delete Bugs✕ blocked · policy: deny
EVERY GLEAP CALL, ON THE RECORD
01 · USE CASES

What agents do in Gleap.

01

Create a support ticket

Open a new ticket from a user's reported issue so the support team can triage it.

02

Look up an existing ticket

Read a ticket's details and messages before drafting a reply to the reporter.

03

Archive tickets in bulk

Archive a batch of resolved tickets only after confirming with the team lead which ones are closed.

02 · ACTIONS

179 Gleap actions, graded by risk.

Every Gleap action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

82

Look things up. Allowed by default.

  • gleap.get_project
    Get project
  • gleap.get_session
    Get a session
  • gleap.get_a_ticket
    Get a ticket
  • gleap.get_projects
    Get Projects
  • gleap.get_all_teams
    Get All Teams
  • gleap.get_ai_content
    Get AI content
  • gleap.get_all_tickets
    Get All Tickets
  • gleap.get_invitations
    Get Invitations
  • gleap.search_messages
    Search messages
  • gleap.get_a_collection
    Get a Collection
  • gleap.get_all_articles
    Get all articles
  • gleap.get_all_sessions
    Get all sessions
  • gleap.get_current_user
    Get current user
  • gleap.get_projects_users
    Get project users
  • gleap.get_session_events
    Get session events by ID
  • gleap.get_tickets_export
    Get Tickets Export
+ 66 MORE

write

66

Create and change things. Allow, or ask the user first.

  • gleap.update_user
    Update user
  • gleap.update_a_team
    Update a team
  • gleap.update_project
    Update project
  • gleap.update_session
    Update a session
  • gleap.update_a_ticket
    Update a ticket
  • gleap.update_checklist
    Update a Checklist
  • gleap.update_qa_answer
    Update QA Answer
  • gleap.create_ai_content
    Create AI Content
  • gleap.create_a_new_team
    Create a new team
  • gleap.create_qa_snippet
    Create QA Snippet
  • gleap.post_bugs_comments
    Post a comment on a bug
  • gleap.create_a_collection
    Create a Collection
  • gleap.create_a_new_ticket
    Create a new ticket
  • gleap.update_chat_message
    Update Chat Message
  • gleap.create_a_new_session
    Create a new session
  • gleap.create_feedback_item
    Create feedback item
+ 50 MORE

destructive

31

Delete, cancel or archive. Ask first, or deny outright.

  • gleap.delete_bugs
    Delete Bugs
  • gleap.delete_team
    Delete Team
  • gleap.delete_ticket
    Delete Ticket
  • gleap.delete_message
    Delete Message
  • gleap.delete_sessions
    Delete session
  • gleap.archive_a_ticket
    Archive a Ticket
  • gleap.delete_ai_content
    Delete AI Content
  • gleap.archive_all_tickets
    Archive All Tickets
  • gleap.delete_aicontent_batch
    Delete AI Content Batch
  • gleap.delete_engagement_news
    Delete Engagement News
  • gleap.delete_engagement_email
    Delete Engagement Email
  • gleap.delete_engagement_modal
    Delete Engagement Modal
  • gleap.delete_message_template
    Delete Message Template
  • gleap.delete_engagement_banner
    Delete Engagement Banner
  • gleap.delete_projects_sessions
    Delete project session
  • gleap.delete_engagement_surveys
    Delete Engagement Surveys
+ 15 MORE
03 · HOW IT WORKS

Gleap in three steps.

  1. 01Your users connect GleapThey add their Gleap api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create AI Content” can wait for the user, and “delete Bugs” can be denied outright.
  3. 03Any agent can actYour agent calls Gleap through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('gleap', {
  read: 'allow',
  write: 'ask',        // create_ai_content
  destructive: 'deny',  // delete_bugs
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Gleap connects.

Users add their Gleap api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Gleap connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Gleap from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actionsPlain23 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Gleap and Arc0, answered.

Q01

Can I use Gleap with Claude, ChatGPT or Cursor?

Yes. Connect Gleap to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Gleap actions you allow.

Q02

How do users connect Gleap?

Users add their Gleap api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Gleap actions can my agent take?

179 in total: 82 read, 66 write and 31 destructive, such as “create AI Content”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Gleap?

Yes. Actions like “delete Bugs” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Gleap too?

Yes. The same Gleap connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Gleap into your agent.

Your users connect Gleap once, under your brand. Your agent gets 179 actions behind your policies, with every call on the record.

Connect GleapBrowse all apps →

Free to build · MCP + REST · Audit log on every plan