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Productlane for AI agents

Productlane is a customer support and feedback system built on Linear for modern product teams. Support and product teams use it to connect customer conversations directly to engineering work. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect ProductlaneSee the 39 actions ↓
Customer supportAPI keyMCP + RESTproductlane.com
AUDIT LOG · PRODUCTLANEPOLICY: acme-support
09:41:07 · claude · u_8f2read
productlane.list_issues
List Productlane Issues✓ allowed · 212ms
09:41:08 · claude · u_8f2read
productlane.get_issue
Get Issue by ID✓ allowed · 164ms
09:41:09 · claude · u_8f2write
productlane.create_thread
Create Thread✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
productlane.delete_upvote
Delete Upvote✕ blocked · policy: deny
EVERY PRODUCTLANE CALL, ON THE RECORD
01 · USE CASES

What agents do in Productlane.

01

Create feedback from a conversation

Turn a customer's support message into a tracked feedback item linked to Linear.

02

Check open issues read-only

List Productlane issues to see what customer-reported problems are still open.

03

Delete a contact with approval

Remove a contact record only after confirming their account has been closed.

02 · ACTIONS

39 Productlane actions, graded by risk.

Every Productlane action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

17

Look things up. Allowed by default.

  • productlane.get_issue
    Get Issue by ID
  • productlane.get_company
    Get Company by ID
  • productlane.get_contact
    Get Contact
  • productlane.get_insight
    Get Insight
  • productlane.get_project
    Get Project
  • productlane.list_issues
    List Productlane Issues
  • productlane.list_members
    List Workspace Members
  • productlane.get_changelog
    Get Changelog
  • productlane.get_workspace
    Get Workspace
  • productlane.list_contacts
    List contacts
  • productlane.list_insights
    List Insights
  • productlane.list_projects
    List Projects
  • productlane.list_companies
    List Companies
  • productlane.list_changelogs
    List Changelogs
  • productlane.get_linear_options
    Get Linear Customer Options
  • productlane.get_help_center_article
    Get Help Center Article
+ 1 MORE

write

17

Create and change things. Allow, or ask the user first.

  • productlane.create_thread
    Create Thread
  • productlane.create_upvote
    Create Upvote
  • productlane.create_company
    Create Company
  • productlane.create_contact
    Create Contact
  • productlane.create_insight
    Create Insight
  • productlane.update_company
    Update Company
  • productlane.update_contact
    Update Contact
  • productlane.update_insight
    Update Insight
  • productlane.create_feedback
    Create Feedback
  • productlane.create_changelog
    Create Changelog Entry
  • productlane.invite_user
    Invite User to Workspace
  • productlane.widget_open
    Open Productlane Widget
  • productlane.enable_widget
    Enable Productlane Widget
  • productlane.widget_toggle
    Toggle Productlane Widget
  • productlane.widget_on_event
    Register Widget Event Listener
  • productlane.widget_off_event
    Widget off event
+ 1 MORE

destructive

5

Delete, cancel or archive. Ask first, or deny outright.

  • productlane.delete_upvote
    Delete Upvote
  • productlane.delete_company
    Delete Company
  • productlane.delete_contact
    Delete Contact
  • productlane.widget_close
    Close Productlane Widget
  • productlane.widget_disable
    Disable Productlane Widget
03 · HOW IT WORKS

Productlane in three steps.

  1. 01Your users connect ProductlaneThey add their Productlane api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create Thread” can wait for the user, and “delete Upvote” can be denied outright.
  3. 03Any agent can actYour agent calls Productlane through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('productlane', {
  read: 'allow',
  write: 'ask',        // create_thread
  destructive: 'deny',  // delete_upvote
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Productlane connects.

Users add their Productlane api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Productlane connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Productlane from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsHelp Scout129 actionsSupportbee41 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actionsPlain23 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Productlane and Arc0, answered.

Q01

Can I use Productlane with Claude, ChatGPT or Cursor?

Yes. Connect Productlane to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Productlane actions you allow.

Q02

How do users connect Productlane?

Users add their Productlane api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Productlane actions can my agent take?

39 in total: 17 read, 17 write and 5 destructive, such as “create Thread”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Productlane?

Yes. Actions like “delete Upvote” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Productlane too?

Yes. The same Productlane connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Productlane into your agent.

Your users connect Productlane once, under your brand. Your agent gets 39 actions behind your policies, with every call on the record.

Connect ProductlaneBrowse all apps →

Free to build · MCP + REST · Audit log on every plan