Get started

Help Scout for AI agents

Help Scout is customer support software with a shared inbox, knowledge base, and customer management tools. Support teams use it to keep customer requests organized in one shared queue. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect Help ScoutSee the 129 actions ↓
Customer supportOAuth 2.0MCP + RESThelpscout.com
AUDIT LOG · HELP SCOUTPOLICY: acme-support
09:41:07 · claude · u_8f2read
help_scout.list_tags
List Tags✓ allowed · 212ms
09:41:08 · claude · u_8f2read
help_scout.get_tag
Get Tag✓ allowed · 164ms
09:41:09 · claude · u_8f2write
help_scout.create_note
Create Note on Conversation✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
help_scout.delete_snooze
Delete Snooze✕ blocked · policy: deny
EVERY HELP SCOUT CALL, ON THE RECORD
01 · USE CASES

What agents do in Help Scout.

01

Draft a reply to a conversation

Draft a reply on an open support conversation for an agent to review and send.

02

Look up a customer's history

Pull a customer's past conversations and properties before responding to a new ticket.

03

Delete a conversation with confirmation

Delete a conversation only after a support lead confirms it was created by mistake.

02 · ACTIONS

129 Help Scout actions, graded by risk.

Every Help Scout action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

69

Look things up. Allowed by default.

  • help_scout.get_tag
    Get Tag
  • help_scout.get_user
    Get User
  • help_scout.get_inbox
    Get Inbox
  • help_scout.list_tags
    List Tags
  • help_scout.list_teams
    List Teams
  • help_scout.list_users
    List Users
  • help_scout.get_webhook
    Get Webhook
  • help_scout.get_customer
    Get Customer
  • help_scout.list_inboxes
    List Inboxes
  • help_scout.list_threads
    List Threads
  • help_scout.list_webhooks
    List Webhooks
  • help_scout.list_customers
    List Customers
  • help_scout.list_workflows
    List Workflows
  • help_scout.get_chat_report
    Get Chat Report
  • help_scout.get_docs_report
    Get Docs Report
  • help_scout.get_saved_reply
    Get Saved Reply
+ 53 MORE

write

44

Create and change things. Allow, or ask the user first.

  • help_scout.create_note
    Create Note on Conversation
  • help_scout.update_snooze
    Update Conversation Snooze
  • help_scout.update_thread
    Update Thread
  • help_scout.create_webhook
    Create Webhook
  • help_scout.update_webhook
    Update Webhook
  • help_scout.create_customer
    Create Customer
  • help_scout.update_customer
    Update Customer
  • help_scout.create_chat_handle
    Create Chat Handle
  • help_scout.create_chat_thread
    Create Chat Thread
  • help_scout.create_saved_reply
    Create saved reply
  • help_scout.update_chat_handle
    Update Chat Handle
  • help_scout.update_saved_reply
    Update saved reply
  • help_scout.create_conversation
    Create Conversation
  • help_scout.create_organization
    Create Organization
  • help_scout.create_phone_thread
    Create Phone Thread
  • help_scout.create_reply_thread
    Create Reply Thread
+ 28 MORE

destructive

16

Delete, cancel or archive. Ask first, or deny outright.

  • help_scout.delete_snooze
    Delete Snooze
  • help_scout.delete_webhook
    Delete Webhook
  • help_scout.delete_customer
    Delete customer
  • help_scout.delete_chat_handle
    Delete Chat Handle
  • help_scout.delete_saved_reply
    Delete Saved Reply
  • help_scout.delete_conversation
    Delete Conversation
  • help_scout.delete_organization
    Delete Organization
  • help_scout.delete_customer_email
    Delete Customer Email
  • help_scout.delete_customer_phone
    Delete Customer Phone
  • help_scout.delete_social_profile
    Delete Social Profile
  • help_scout.delete_thread_schedule
    Delete Thread Schedule
  • help_scout.delete_customer_address
    Delete Customer Address
  • help_scout.delete_customer_website
    Delete Customer Website
  • help_scout.delete_customer_property
    Delete Customer Property
  • help_scout.remove_organization_property_value
    Remove Organization Property Value
  • help_scout.delete_organization_property_customer_tier
    Delete Organization Property Customer Tier
03 · HOW IT WORKS

Help Scout in three steps.

  1. 01Your users connect Help ScoutThey sign in to Help Scout on Arc0 Connect, under your brand, and approve the access you ask for.
  2. 02You set the rulesReads run, writes like “create Note on Conversation” can wait for the user, and “delete Snooze” can be denied outright.
  3. 03Any agent can actYour agent calls Help Scout through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('help_scout', {
  read: 'allow',
  write: 'ask',        // create_note
  destructive: 'deny',  // delete_snooze
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Help Scout connects.

Users sign in to Help Scout on Arc0 Connect and approve the scopes you request. Build with Arc0’s Help Scout OAuth app, or bring your own so the Help Scout consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

The same Help Scout connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
OAuth 2.0
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Help Scout from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actionsPlain23 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Help Scout and Arc0, answered.

Q01

Can I use Help Scout with Claude, ChatGPT or Cursor?

Yes. Connect Help Scout to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Help Scout actions you allow.

Q02

How do users connect Help Scout?

Users sign in to Help Scout on Arc0 Connect and approve the scopes you request. Build with Arc0’s Help Scout OAuth app, or bring your own so the Help Scout consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

Q03

Which Help Scout actions can my agent take?

129 in total: 69 read, 44 write and 16 destructive, such as “create Note on Conversation”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Help Scout?

Yes. Actions like “delete Snooze” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Help Scout too?

Yes. The same Help Scout connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Help Scout into your agent.

Your users connect Help Scout once, under your brand. Your agent gets 129 actions behind your policies, with every call on the record.

Connect Help ScoutBrowse all apps →

Free to build · MCP + REST · Audit log on every plan