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Intercom for AI agents

Intercom provides live chat, messaging, and customer engagement tools for support and onboarding at scale. Support teams rely on it so no customer request slips through unanswered. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect IntercomSee the 133 actions ↓
Customer supportOAuth 2.0MCP + RESTintercom.com
AUDIT LOG · INTERCOMPOLICY: acme-support
09:41:07 · claude · u_8f2read
intercom.list_tags
List all tags✓ allowed · 212ms
09:41:08 · claude · u_8f2read
intercom.find_tag
Find a tag✓ allowed · 164ms
09:41:09 · claude · u_8f2write
intercom.create_tag
Create or update tag✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
intercom.delete_ticket
Delete ticket✕ blocked · policy: deny
EVERY INTERCOM CALL, ON THE RECORD
01 · USE CASES

What agents do in Intercom.

01

Draft a reply to a conversation

Draft a reply on an open support conversation for a teammate to review before sending.

02

Look up a contact's company

Pull a contact's linked company details before answering an account-level question.

03

Close a conversation with confirmation

Close a conversation only after confirming with the agent that the issue is resolved.

02 · ACTIONS

133 Intercom actions, graded by risk.

Every Intercom action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

65

Look things up. Allowed by default.

  • intercom.find_tag
    Find a tag
  • intercom.list_tags
    List all tags
  • intercom.get_counts
    Get entity counts
  • intercom.get_ticket
    Get ticket
  • intercom.list_calls
    List calls
  • intercom.list_teams
    List all teams
  • intercom.get_a_contact
    Get a contact
  • intercom.list_contacts
    List all contacts
  • intercom.list_segments
    List all segments
  • intercom.list_all_notes
    List all notes
  • intercom.search_tickets
    Search tickets
  • intercom.get_ticket_type
    Get a ticket type
  • intercom.list_all_admins
    List all admins
  • intercom.list_all_macros
    List all macros
  • intercom.list_news_items
    List all news items
  • intercom.search_contacts
    Search contacts
+ 49 MORE

write

47

Create and change things. Allow, or ask the user first.

  • intercom.create_tag
    Create or update tag
  • intercom.create_a_note
    Create a note
  • intercom.create_ticket
    Create ticket
  • intercom.update_ticket
    Update ticket
  • intercom.create_contact
    Create contact
  • intercom.update_contact
    Update contact
  • intercom.update_a_company
    Update a company
  • intercom.update_a_contact
    Update a contact
  • intercom.create_an_article
    Create an article
  • intercom.create_data_event
    Create data event
  • intercom.update_an_article
    Update an article
  • intercom.add_tag_to_contact
    Add tag to contact
  • intercom.create_data_export
    Create data export
  • intercom.create_ticket_type
    Create a ticket type
  • intercom.update_ticket_type
    Update a ticket type
  • intercom.create_a_collection
    Create a collection
+ 31 MORE

destructive

21

Delete, cancel or archive. Ask first, or deny outright.

  • intercom.delete_ticket
    Delete ticket
  • intercom.delete_contact
    Delete a contact
  • intercom.archive_contact
    Archive contact
  • intercom.delete_a_company
    Delete a company
  • intercom.delete_a_visitor
    Delete a visitor
  • intercom.delete_an_article
    Delete an article
  • intercom.cancel_data_export
    Cancel data export
  • intercom.delete_a_collection
    Delete a collection
  • intercom.delete_external_page
    Delete external page
  • intercom.delete_a_tag_delete_tag
    Delete a tag
  • intercom.delete_internal_article
    Delete internal article
  • intercom.remove_tag_from_a_contact
    Remove tag from a contact
  • intercom.delete_content_import_source
    Delete content import source
  • intercom.remove_subscription_from_a_contact
    Remove subscription from a contact
  • intercom.block_contact
    Block contact
  • intercom.detach_a_contact
    Detach a contact from tag
+ 5 MORE
03 · HOW IT WORKS

Intercom in three steps.

  1. 01Your users connect IntercomThey sign in to Intercom on Arc0 Connect, under your brand, and approve the access you ask for.
  2. 02You set the rulesReads run, writes like “create or update tag” can wait for the user, and “delete ticket” can be denied outright.
  3. 03Any agent can actYour agent calls Intercom through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('intercom', {
  read: 'allow',
  write: 'ask',        // create_tag
  destructive: 'deny',  // delete_ticket
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Intercom connects.

Users sign in to Intercom on Arc0 Connect and approve the scopes you request. Build with Arc0’s Intercom OAuth app, or bring your own so the Intercom consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

The same Intercom connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
OAuth 2.0
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Intercom from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Gleap179 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actionsPlain23 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Intercom and Arc0, answered.

Q01

Can I use Intercom with Claude, ChatGPT or Cursor?

Yes. Connect Intercom to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Intercom actions you allow.

Q02

How do users connect Intercom?

Users sign in to Intercom on Arc0 Connect and approve the scopes you request. Build with Arc0’s Intercom OAuth app, or bring your own so the Intercom consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

Q03

Which Intercom actions can my agent take?

133 in total: 65 read, 47 write and 21 destructive, such as “create or update tag”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Intercom?

Yes. Actions like “delete ticket” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Intercom too?

Yes. The same Intercom connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Intercom into your agent.

Your users connect Intercom once, under your brand. Your agent gets 133 actions behind your policies, with every call on the record.

Connect IntercomBrowse all apps →

Free to build · MCP + REST · Audit log on every plan