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Helpwise for AI agents

Helpwise is a shared inbox platform for managing all customer communication, including email and chat, from one place. Support teams rely on it so no customer request slips through unanswered. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect HelpwiseSee the 37 actions ↓
Customer supportAPI keyMCP + RESThelpwise.io
AUDIT LOG · HELPWISEPOLICY: acme-support
09:41:07 · claude · u_8f2read
helpwise.search_contacts
Search Helpwise Contacts✓ allowed · 212ms
09:41:08 · claude · u_8f2read
helpwise.get_tag
Get Helpwise Tag✓ allowed · 164ms
09:41:09 · claude · u_8f2write
helpwise.create_note
Add note to conversation✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
helpwise.delete_tag
Delete Tag✕ blocked · policy: deny
EVERY HELPWISE CALL, ON THE RECORD
01 · USE CASES

What agents do in Helpwise.

01

Pull a conversation's history

Fetch a conversation's messages and notes before an agent writes a reply.

02

Add an internal note

Add an internal note to a conversation so the next agent has context on what was tried.

03

Delete a conversation with confirmation

Delete a conversation only after a manager confirms it was opened in error.

02 · ACTIONS

37 Helpwise actions, graded by risk.

Every Helpwise action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

18

Look things up. Allowed by default.

  • helpwise.get_tag
    Get Helpwise Tag
  • helpwise.get_note
    Get Conversation Note
  • helpwise.get_team
    Get Helpwise Team
  • helpwise.get_notes
    Get Conversation Notes
  • helpwise.get_teams
    Get Helpwise Teams
  • helpwise.get_users
    Get Helpwise Users
  • helpwise.get_contact
    Get Helpwise Contact
  • helpwise.get_mailbox
    Get Helpwise Mailbox
  • helpwise.get_webhook
    Get Helpwise Webhook
  • helpwise.get_webhooks
    Get Helpwise Webhooks
  • helpwise.get_mailboxes
    Get Helpwise Mailboxes
  • helpwise.get_templates
    Get Helpwise WhatsApp Templates
  • helpwise.get_attachment
    Get Attachment
  • helpwise.get_attachments
    Get Conversation Attachments
  • helpwise.search_contacts
    Search Helpwise Contacts
  • helpwise.get_conversation
    Get Conversation
+ 2 MORE

write

9

Create and change things. Allow, or ask the user first.

  • helpwise.update_tag
    Update Helpwise Tag
  • helpwise.create_note
    Add note to conversation
  • helpwise.create_team
    Create Helpwise Team
  • helpwise.create_webhook
    Create Helpwise Webhook
  • helpwise.update_contact
    Update Helpwise Contact
  • helpwise.update_mailbox
    Update Mailbox
  • helpwise.update_message
    Update Helpwise Message
  • helpwise.update_template
    Update Helpwise Template
  • helpwise.create_attachment
    Create attachment

destructive

10

Delete, cancel or archive. Ask first, or deny outright.

  • helpwise.delete_tag
    Delete Tag
  • helpwise.delete_note
    Delete Helpwise Note
  • helpwise.delete_team
    Delete Team
  • helpwise.delete_contact
    Delete Contact
  • helpwise.delete_mailbox
    Delete Mailbox
  • helpwise.delete_message
    Delete Helpwise Message
  • helpwise.delete_webhook
    Delete Helpwise Webhook
  • helpwise.delete_template
    Delete Template
  • helpwise.delete_signature
    Delete Email Signature
  • helpwise.delete_conversation
    Delete Helpwise Conversation
03 · HOW IT WORKS

Helpwise in three steps.

  1. 01Your users connect HelpwiseThey add their Helpwise api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “add note to conversation” can wait for the user, and “delete Tag” can be denied outright.
  3. 03Any agent can actYour agent calls Helpwise through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('helpwise', {
  read: 'allow',
  write: 'ask',        // create_note
  destructive: 'deny',  // delete_tag
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Helpwise connects.

Users add their Helpwise api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Helpwise connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Helpwise from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsFuseDesk27 actionsOnedesk24 actionsPlain23 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Helpwise and Arc0, answered.

Q01

Can I use Helpwise with Claude, ChatGPT or Cursor?

Yes. Connect Helpwise to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Helpwise actions you allow.

Q02

How do users connect Helpwise?

Users add their Helpwise api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Helpwise actions can my agent take?

37 in total: 18 read, 9 write and 10 destructive, such as “add note to conversation”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Helpwise?

Yes. Actions like “delete Tag” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Helpwise too?

Yes. The same Helpwise connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Helpwise into your agent.

Your users connect Helpwise once, under your brand. Your agent gets 37 actions behind your policies, with every call on the record.

Connect HelpwiseBrowse all apps →

Free to build · MCP + REST · Audit log on every plan