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HelpSpot for AI agents

HelpSpot is a customer support platform for managing requests, staff workflows, and saved responses, giving support teams a shared queue with time tracking and reporting on ticket volume. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect HelpSpotSee the 10 actions ↓
Customer supportAPI keyMCP + RESThelpspot.com
AUDIT LOG · HELPSPOTPOLICY: acme-support
09:41:07 · claude · u_8f2read
helpspot.list_filters
List Filters✓ allowed · 212ms
09:41:08 · claude · u_8f2read
helpspot.get_request
Get Request✓ allowed · 164ms
09:41:09 · claude · u_8f2write
helpspot.create_request
Create Request✓ approved · approved by user
EVERY HELPSPOT CALL, ON THE RECORD
01 · USE CASES

What agents do in HelpSpot.

01

Search open requests

Search requests for a keyword to find a customer's open ticket about a specific issue.

02

Create a new request

Create a support request from an incoming customer message so it enters the queue.

03

Update a request with a saved response

Attach a saved response to a request and update its status after review.

02 · ACTIONS

10 HelpSpot actions, graded by risk.

Every HelpSpot action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

6

Look things up. Allowed by default.

  • helpspot.get_request
    Get Request
  • helpspot.list_filters
    List Filters
  • helpspot.search_requests
    Search Requests
  • helpspot.get_current_user
    Get Current User
  • helpspot.list_saved_responses
    List Saved Responses
  • helpspot.list_support_options
    List Support Options

write

4

Create and change things. Allow, or ask the user first.

  • helpspot.create_request
    Create Request
  • helpspot.update_request
    Update Request
  • helpspot.run_filter
    Run Filter
  • helpspot.set_request_subscription
    Set Request Subscription

destructive

0

Delete, cancel or archive. Ask first, or deny outright.

  • No destructive actions.
03 · HOW IT WORKS

HelpSpot in three steps.

  1. 01Your users connect HelpSpotThey add their HelpSpot api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, and writes like “create Request” can wait for the user to approve.
  3. 03Any agent can actYour agent calls HelpSpot through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('helpspot', {
  read: 'allow',
  write: 'ask',        // create_request
  destructive: 'deny',  
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How HelpSpot connects.

Users add their HelpSpot api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same HelpSpot connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use HelpSpot from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

HelpSpot and Arc0, answered.

Q01

Can I use HelpSpot with Claude, ChatGPT or Cursor?

Yes. Connect HelpSpot to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the HelpSpot actions you allow.

Q02

How do users connect HelpSpot?

Users add their HelpSpot api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which HelpSpot actions can my agent take?

10 in total: 6 read, 4 write and 0 destructive, such as “create Request”. Your policies decide which of them each agent may call.

Q04

Can I make my agent read-only in HelpSpot?

Yes. Allow read actions and deny writes in the HelpSpot policy. Your agent can still look things up, and any write it attempts is blocked and logged.

Q05

Can my own backend call HelpSpot too?

Yes. The same HelpSpot connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug HelpSpot into your agent.

Your users connect HelpSpot once, under your brand. Your agent gets 10 actions behind your policies, with every call on the record.

Connect HelpSpotBrowse all apps →

Free to build · MCP + REST · Audit log on every plan