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Freshservice for AI agents

Freshservice is cloud-based IT service management software with incident tracking, asset management, and service automation for IT teams handling employee requests and outages. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect FreshserviceSee the 12 actions ↓
Customer supportAPI keyMCP + RESTfreshservice.com
AUDIT LOG · FRESHSERVICEPOLICY: acme-support
09:41:07 · claude · u_8f2read
freshservice.list_tickets
List Freshservice Tickets✓ allowed · 212ms
09:41:08 · claude · u_8f2read
freshservice.get_ticket
Get Freshservice Ticket✓ allowed · 164ms
09:41:09 · claude · u_8f2write
freshservice.create_ticket
Create Ticket✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
freshservice.delete_release
Delete Release✕ blocked · policy: deny
EVERY FRESHSERVICE CALL, ON THE RECORD
01 · USE CASES

What agents do in Freshservice.

01

Create an incident ticket

Create a ticket once an employee reports an IT issue that needs tracking.

02

Check a ticket's status

Get a ticket's details to update a requester on progress toward resolution.

03

Confirm before bulk-updating tickets

Require approval before a bulk ticket update, since it can reassign or reclassify many open issues at once.

02 · ACTIONS

12 Freshservice actions, graded by risk.

Every Freshservice action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

6

Look things up. Allowed by default.

  • freshservice.get_ticket
    Get Freshservice Ticket
  • freshservice.list_tickets
    List Freshservice Tickets
  • freshservice.list_locations
    List Freshservice Locations
  • freshservice.get_release_form_fields
    List Release Form Fields
  • freshservice.list_service_catalog_items
    List Service Catalog Items
  • freshservice.get_problem_form_fields_by_workspace
    Get Problem Form Fields by Workspace

write

3

Create and change things. Allow, or ask the user first.

  • freshservice.create_ticket
    Create Ticket
  • freshservice.create_service_request
    Create Service Request
  • freshservice.bulk_update_tickets
    Bulk Update Tickets

destructive

3

Delete, cancel or archive. Ask first, or deny outright.

  • freshservice.delete_release
    Delete Release
  • freshservice.delete_solution_article
    Delete Solution Article
  • freshservice.delete_solution_category
    Delete Solution Category
03 · HOW IT WORKS

Freshservice in three steps.

  1. 01Your users connect FreshserviceThey add their Freshservice api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create Ticket” can wait for the user, and “delete Release” can be denied outright.
  3. 03Any agent can actYour agent calls Freshservice through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('freshservice', {
  read: 'allow',
  write: 'ask',        // create_ticket
  destructive: 'deny',  // delete_release
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Freshservice connects.

Users add their Freshservice api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Freshservice connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Freshservice from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More customer support apps.

Intercom133 actionsGleap179 actionsHelp Scout129 actionsSupportbee41 actionsProductlane39 actionsHelpwise37 actionsFuseDesk27 actionsOnedesk24 actions
ALL CUSTOMER SUPPORT APPS →
07 · FAQ

Freshservice and Arc0, answered.

Q01

Can I use Freshservice with Claude, ChatGPT or Cursor?

Yes. Connect Freshservice to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Freshservice actions you allow.

Q02

How do users connect Freshservice?

Users add their Freshservice api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Freshservice actions can my agent take?

12 in total: 6 read, 3 write and 3 destructive, such as “create Ticket”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Freshservice?

Yes. Actions like “delete Release” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Freshservice too?

Yes. The same Freshservice connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Freshservice into your agent.

Your users connect Freshservice once, under your brand. Your agent gets 12 actions behind your policies, with every call on the record.

Connect FreshserviceBrowse all apps →

Free to build · MCP + REST · Audit log on every plan