Zendesk for AI agents

Zendesk is customer support software with ticketing, chat, and a knowledge base, used by support teams managing customer conversations and resolutions. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect Zendesk See the 457 actions ↓

CRMOAuth 2.0MCP + RESTzendesk.com

AUDIT LOG · ZENDESKPOLICY: acme-support

09:41:07 · claude · u_8f2read

zendesk.list_skips

List All Skips✓ allowed · 212ms

09:41:08 · claude · u_8f2read

zendesk.get_app

Get App✓ allowed · 164ms

09:41:09 · claude · u_8f2write

zendesk.create_view

Create View✓ approved · approved by user

09:41:12 · claude · u_8f2destructive

zendesk.delete_view

Delete Zendesk View✕ blocked · policy: deny

EVERY ZENDESK CALL, ON THE RECORD

01 · USE CASES

What agents do in Zendesk.

Get a ticket's details

Pull a ticket's status and conversation history, a read-only check.

Create a ticket

Open a new support ticket for a customer issue.

Confirm before redacting a comment

Check with the user before redacting a ticket comment, since the original text is permanently removed.

02 · ACTIONS

457 Zendesk actions, graded by risk.

Every Zendesk action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

262

Look things up. Allowed by default.

zendesk.get_app
Get App
zendesk.get_tags
List Tags
zendesk.get_user
Get User
zendesk.get_views
List Views
zendesk.get_brands
List Brands
zendesk.get_locale
Get Locale
zendesk.get_macro2
Show Macro
zendesk.get_macros
List Macros
zendesk.get_target
Show Target
zendesk.list_skips
List All Skips
zendesk.get_brands2
Get Zendesk Brand
zendesk.get_locales
List Locales
zendesk.get_targets
List Targets
zendesk.get_trigger
Show Trigger
zendesk.get_about_me
Get Zendesk About Me
zendesk.get_problems
List Ticket Problems

+ 246 MORE

write

134

Create and change things. Allow, or ask the user first.

zendesk.create_view
Create View
zendesk.update_user
Update User
zendesk.update_view
Update View
zendesk.update_macro
Update Macro
zendesk.update_target
Update Zendesk Target
zendesk.create_trigger
Create Trigger
zendesk.create_bookmark
Create Bookmark
zendesk.create_automation
Create Automation
zendesk.create_many_users
Create Many Zendesk Users
zendesk.create_users_tags
Create Users Tags
zendesk.update_automation
Update Automation
zendesk.update_many_users
Update Many Users
zendesk.update_many_views
Update Many Views
zendesk.update_user_field
Update Zendesk User Field
zendesk.update_users_tags
Update User Tags
zendesk.create_access_rule
Create Access Rule

+ 118 MORE

destructive

Delete, cancel or archive. Ask first, or deny outright.

zendesk.delete_view
Delete Zendesk View
zendesk.delete_macro
Delete Zendesk Macro
zendesk.delete_target
Delete Zendesk Target
zendesk.delete_trigger
Delete Zendesk Trigger
zendesk.delete_automation
Delete Zendesk Automation
zendesk.delete_many_views
Bulk Delete Zendesk Views
zendesk.delete_user_field
Delete Zendesk User Field
zendesk.delete_users_tags
Delete User Tags
zendesk.delete_access_rule
Delete Access Rule
zendesk.delete_ticket_field
Delete Zendesk Ticket Field
zendesk.delete_tickets_tags
Delete Ticket Tags
zendesk.delete_user_profile
Delete Zendesk User Profile
zendesk.delete_user_session
Delete Zendesk User Session
zendesk.delete_zendesk_user
Delete Zendesk User
zendesk.delete_deleted_ticket
Delete Deleted Ticket Permanently
zendesk.delete_users_identity
Delete User Identity

+ 45 MORE

03 · HOW IT WORKS

Zendesk in three steps.

01Your users connect ZendeskThey sign in to Zendesk on Arc0 Connect, under your brand, and approve the access you ask for.
02You set the rulesReads run, writes like “create View” can wait for the user, and “delete Zendesk View” can be denied outright.
03Any agent can actYour agent calls Zendesk through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.

POLICY.TS

await arc0.policies.set('zendesk', {
  read: 'allow',
  write: 'ask',        // create_view
  destructive: 'deny',  // delete_view
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2

04 · AUTH AND DATA

How Zendesk connects.

Users sign in to Zendesk on Arc0 Connect and approve the scopes you request. Build with Arc0’s Zendesk OAuth app, or bring your own so the Zendesk consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

The same Zendesk connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH: OAuth 2.0
CREDENTIALS: Per-tenant encrypted vault
MODEL SEES: Results only, never credentials
AUDIT LOG: Every call, on every plan

05 · WORKS WITH

Use Zendesk from any agent.

Claude

ChatGPT

Cursor

Codex

VS Code

OpenAI Agents SDK

Claude Agent SDK

Vercel AI SDK

Mastra

LangGraph

06 · RELATED

More crm apps.

Salesforce224 actions

07 · FAQ

Zendesk and Arc0, answered.

Q01

Can I use Zendesk with Claude, ChatGPT or Cursor?

Yes. Connect Zendesk to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Zendesk actions you allow.

Q02

How do users connect Zendesk?

Q03

Which Zendesk actions can my agent take?

457 in total: 262 read, 134 write and 61 destructive, such as “create View”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Zendesk?

Yes. Actions like “delete Zendesk View” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Zendesk too?

Yes. The same Zendesk connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Zendesk into your agent.

Your users connect Zendesk once, under your brand. Your agent gets 457 actions behind your policies, with every call on the record.

Connect Zendesk Browse all apps →

Free to build · MCP + REST · Audit log on every plan