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Freshdesk for AI agents

Freshdesk is customer support software with ticketing, a knowledge base, and automation for running a helpdesk, used by support teams handling customer inquiries at scale. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect FreshdeskSee the 178 actions ↓
CRMAPI keyMCP + RESTfreshdesk.com
AUDIT LOG · FRESHDESKPOLICY: acme-support
09:41:07 · claude · u_8f2read
freshdesk.list_email
List Email Mailboxes✓ allowed · 212ms
09:41:08 · claude · u_8f2read
freshdesk.get_job
Get Job✓ allowed · 164ms
09:41:09 · claude · u_8f2write
freshdesk.create_admin
Create Admin Group✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
freshdesk.delete_agent
Delete Agent✕ blocked · policy: deny
EVERY FRESHDESK CALL, ON THE RECORD
01 · USE CASES

What agents do in Freshdesk.

01

Reply to a support ticket

Add a note or reply to a ticket once an agent drafts the response for a customer.

02

Check a ticket's history

Get a ticket's details and notes to catch up before responding to a customer.

03

Confirm before bulk-updating tickets

Require approval before a bulk ticket update, since it changes status or ownership across many tickets at once.

02 · ACTIONS

178 Freshdesk actions, graded by risk.

Every Freshdesk action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

82

Look things up. Allowed by default.

  • freshdesk.get_job
    Get Job
  • freshdesk.get_agent
    Get Agent
  • freshdesk.get_agents
    Search Agents Autocomplete
  • freshdesk.get_search
    Filter Tickets
  • freshdesk.list_email
    List Email Mailboxes
  • freshdesk.list_roles
    List All Roles
  • freshdesk.get_account
    Get Account
  • freshdesk.get_company
    Get Company
  • freshdesk.get_contact
    Get Contact
  • freshdesk.get_tickets
    Get Tickets
  • freshdesk.get_contacts
    Get Contacts
  • freshdesk.list_surveys
    List All Surveys
  • freshdesk.get_companies
    Get Companies
  • freshdesk.list_products
    List All Products
  • freshdesk.search_agents
    Search Agents
  • freshdesk.search_company
    Search Companies Autocomplete
+ 66 MORE

write

64

Create and change things. Allow, or ask the user first.

  • freshdesk.add_watcher
    Add Watcher to Ticket
  • freshdesk.create_admin
    Create Admin Group
  • freshdesk.create_email
    Create Email Mailbox
  • freshdesk.create_forum
    Create Forum
  • freshdesk.update_agent
    Update Agent
  • freshdesk.create_agents
    Create Multiple Agents
  • freshdesk.create_ticket
    Create Ticket
  • freshdesk.update_ticket
    Update Ticket
  • freshdesk.create_contact
    Create Contact
  • freshdesk.update_contact
    Update Contact
  • freshdesk.create_companies
    Create Company
  • freshdesk.update_companies
    Update Company
  • freshdesk.update_solutions
    Update Solution Article
  • freshdesk.update_time_entry
    Update Time Entry
  • freshdesk.add_note_to_ticket
    Add Note to Ticket
  • freshdesk.create_admin_group
    Create Admin Group
+ 48 MORE

destructive

32

Delete, cancel or archive. Ask first, or deny outright.

  • freshdesk.delete_agent
    Delete Agent
  • freshdesk.delete_group
    Delete Group
  • freshdesk.delete_skill
    Delete Skill
  • freshdesk.delete_ticket
    Delete Ticket
  • freshdesk.delete_company
    Delete Company
  • freshdesk.delete_contact
    Delete Contact
  • freshdesk.delete_section
    Delete Section
  • freshdesk.remove_watcher
    Remove Watcher from Ticket
  • freshdesk.delete_time_entry
    Delete Time Entry
  • freshdesk.delete_admin_group
    Delete Admin Group
  • freshdesk.delete_ticket_form
    Delete Ticket Form
  • freshdesk.delete_conversation
    Delete Conversation
  • freshdesk.delete_ticket_field
    Delete Ticket Field
  • freshdesk.delete_ticket_forms
    Delete Ticket Form Field
  • freshdesk.delete_company_field
    Delete Company Field
  • freshdesk.delete_contact_field
    Delete Contact Field
+ 16 MORE
03 · HOW IT WORKS

Freshdesk in three steps.

  1. 01Your users connect FreshdeskThey add their Freshdesk api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create Admin Group” can wait for the user, and “delete Agent” can be denied outright.
  3. 03Any agent can actYour agent calls Freshdesk through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('freshdesk', {
  read: 'allow',
  write: 'ask',        // create_admin
  destructive: 'deny',  // delete_agent
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Freshdesk connects.

Users add their Freshdesk api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Freshdesk connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Freshdesk from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More crm apps.

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ALL CRM APPS →
07 · FAQ

Freshdesk and Arc0, answered.

Q01

Can I use Freshdesk with Claude, ChatGPT or Cursor?

Yes. Connect Freshdesk to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Freshdesk actions you allow.

Q02

How do users connect Freshdesk?

Users add their Freshdesk api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Freshdesk actions can my agent take?

178 in total: 82 read, 64 write and 32 destructive, such as “create Admin Group”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Freshdesk?

Yes. Actions like “delete Agent” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Freshdesk too?

Yes. The same Freshdesk connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Freshdesk into your agent.

Your users connect Freshdesk once, under your brand. Your agent gets 178 actions behind your policies, with every call on the record.

Connect FreshdeskBrowse all apps →

Free to build · MCP + REST · Audit log on every plan