Simla.com for AI agents

Simla.com is an omnichannel CRM with AI features for automating customer communications, managing orders, and measuring team performance. Retail and service businesses use it to unify customer data. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect Simla.com See the 141 actions ↓

CRMAPI keyMCP + RESTsimla.com

AUDIT LOG · SIMLA.COMPOLICY: acme-support

09:41:07 · claude · u_8f2read

simla_com.get_cost

Get Cost✓ allowed · 212ms

09:41:08 · claude · u_8f2read

simla_com.get_task

Get Task✓ allowed · 164ms

09:41:09 · claude · u_8f2write

simla_com.create_cost

Create Cost✓ approved · approved by user

09:41:12 · claude · u_8f2destructive

simla_com.delete_cost

Delete Cost✕ blocked · policy: deny

EVERY SIMLA.COM CALL, ON THE RECORD

01 · USE CASES

What agents do in Simla.com.

Create a new order

Create an order for a customer with items, delivery courier, and payment details attached.

Calculate a loyalty discount

Calculate the loyalty discount that applies to an order before it's finalized.

Review duplicates before merging customers

Check two customer records for overlap and get approval before combining them into one.

02 · ACTIONS

141 Simla.com actions, graded by risk.

Every Simla.com action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

Look things up. Allowed by default.

simla_com.get_cost
Get Cost
simla_com.get_task
Get Task
simla_com.get_user
Get User
simla_com.get_files
Get Files
simla_com.get_order
Get Order
simla_com.get_sites
Get Sites
simla_com.get_tasks
Get Tasks
simla_com.get_users
Get Users
simla_com.get_orders
Get Orders
simla_com.get_stores
Get Stores
simla_com.get_customer
Get Customer
simla_com.get_products
Get Products
simla_com.get_segments
Get Segments
simla_com.get_settings
Get Settings
simla_com.get_customers
Get Customers
simla_com.get_user_groups
Get User Groups

+ 48 MORE

write

Create and change things. Allow, or ask the user first.

simla_com.create_cost
Create Cost
simla_com.create_task
Create Task
simla_com.create_order
Create Order
simla_com.create_customer
Create Customer
simla_com.create_orders_link
Create Orders Link
simla_com.update_user_status
Update User Status
simla_com.create_custom_field
Create Custom Field
simla_com.create_orders_packs
Create Order Pack
simla_com.create_customers_notes
Create Customer Note
simla_com.create_loyalty_calculate
Calculate Loyalty Discount
simla_com.create_reference_courier
Create Reference Courier
simla_com.create_customer_corporate
Create Corporate Customer
simla_com.create_reference_currencies
Create Reference Currency
simla_com.create_store_product_groups
Create Store Product Groups
simla_com.create_orders_payments_create
Create Order Payment
simla_com.update_customer_subscriptions
Update Customer Subscriptions

+ 57 MORE

destructive

Delete, cancel or archive. Ask first, or deny outright.

simla_com.delete_cost
Delete Cost
simla_com.delete_order_payment
Delete Order Payment
simla_com.delete_customers_note
Delete Customer Note
simla_com.delete_customers_corporate_note
Delete Corporate Customer Note

03 · HOW IT WORKS

Simla.com in three steps.

01Your users connect Simla.comThey add their Simla.com api key on Arc0 Connect, under your brand. It goes straight into the vault.
02You set the rulesReads run, writes like “create Cost” can wait for the user, and “delete Cost” can be denied outright.
03Any agent can actYour agent calls Simla.com through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.

POLICY.TS

await arc0.policies.set('simla_com', {
  read: 'allow',
  write: 'ask',        // create_cost
  destructive: 'deny',  // delete_cost
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2

04 · AUTH AND DATA

How Simla.com connects.

Users add their Simla.com api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Simla.com connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH: API key
CREDENTIALS: Per-tenant encrypted vault
MODEL SEES: Results only, never credentials
AUDIT LOG: Every call, on every plan

05 · WORKS WITH

Use Simla.com from any agent.

Claude

ChatGPT

Cursor

Codex

VS Code

OpenAI Agents SDK

Claude Agent SDK

Vercel AI SDK

Mastra

LangGraph

06 · RELATED

More crm apps.

Salesforce224 actions

07 · FAQ

Simla.com and Arc0, answered.

Q01

Can I use Simla.com with Claude, ChatGPT or Cursor?

Yes. Connect Simla.com to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Simla.com actions you allow.

Q02

How do users connect Simla.com?

Users add their Simla.com api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Simla.com actions can my agent take?

141 in total: 64 read, 73 write and 4 destructive, such as “create Cost”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Simla.com?

Yes. Actions like “delete Cost” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Simla.com too?

Yes. The same Simla.com connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Simla.com into your agent.

Your users connect Simla.com once, under your brand. Your agent gets 141 actions behind your policies, with every call on the record.

Connect Simla.com Browse all apps →

Free to build · MCP + REST · Audit log on every plan