Gorgias for AI agents

Gorgias is a helpdesk built for ecommerce, unifying support tickets, live chat, and order data in one inbox. Sales and account teams use it to keep customer records and activity in one shared place. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect Gorgias See the 44 actions ↓

CRMOAuth 2.0MCP + RESTgorgias.com

AUDIT LOG · GORGIASPOLICY: acme-support

09:41:07 · claude · u_8f2read

gorgias.list_tags

List Tags✓ allowed · 212ms

09:41:08 · claude · u_8f2read

gorgias.get_team

Get Team✓ allowed · 164ms

09:41:09 · claude · u_8f2write

gorgias.create_rule

Create Rule✓ approved · approved by user

09:41:12 · claude · u_8f2destructive

gorgias.delete_team

Delete Team✕ blocked · policy: deny

EVERY GORGIAS CALL, ON THE RECORD

01 · USE CASES

What agents do in Gorgias.

Look up a customer ticket

Pull a customer's open ticket and message history before drafting a support reply.

Create a new support ticket

Open a ticket from a customer email or chat so it is tracked in the shared inbox.

Delete a customer with confirmation

Delete a customer record only after support confirms it is a duplicate or a data request.

02 · ACTIONS

44 Gorgias actions, graded by risk.

Every Gorgias action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

Look things up. Allowed by default.

gorgias.get_team
Get Team
gorgias.get_event
Get Event
gorgias.list_tags
List Tags
gorgias.get_ticket
Get Ticket
gorgias.list_rules
List Rules
gorgias.list_teams
List Teams
gorgias.list_users
List Users
gorgias.list_views
List Views
gorgias.get_account
Get Account
gorgias.list_events
List Events
gorgias.get_customer
Get Customer
gorgias.list_tickets
List Tickets
gorgias.list_messages
List Messages
gorgias.list_customers
List Customers
gorgias.list_view_items
List View Items
gorgias.list_ticket_tags
List Ticket Tags

+ 5 MORE

write

Create and change things. Allow, or ask the user first.

gorgias.create_rule
Create Rule
gorgias.create_team
Create Team
gorgias.create_view
Create View
gorgias.update_team
Update Team
gorgias.create_macro
Create Macro
gorgias.create_ticket
Create Ticket
gorgias.update_ticket
Update Ticket
gorgias.add_ticket_tags
Add Ticket Tags
gorgias.create_customer
Create Customer
gorgias.update_customer
Update Customer
gorgias.send_ticket_message
Send Ticket Message
gorgias.create_account_setting
Create Account Setting
gorgias.update_account_setting
Update Account Setting
gorgias.set_ticket_tags
Set Ticket Tags
gorgias.set_customer_data
Set Customer Data

destructive

Delete, cancel or archive. Ask first, or deny outright.

gorgias.delete_team
Delete Team
gorgias.delete_ticket
Delete Ticket
gorgias.delete_customer
Delete Customer
gorgias.delete_customers
Delete Customers
gorgias.remove_ticket_tags
Remove Ticket Tags
gorgias.delete_ticket_field_value
Delete Ticket Field Value
gorgias.delete_customer_field_value
Delete Customer Field Value
gorgias.merge_customers
Merge Customers

03 · HOW IT WORKS

Gorgias in three steps.

01Your users connect GorgiasThey sign in to Gorgias on Arc0 Connect, under your brand, and approve the access you ask for.
02You set the rulesReads run, writes like “create Rule” can wait for the user, and “delete Team” can be denied outright.
03Any agent can actYour agent calls Gorgias through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.

POLICY.TS

await arc0.policies.set('gorgias', {
  read: 'allow',
  write: 'ask',        // create_rule
  destructive: 'deny',  // delete_team
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2

04 · AUTH AND DATA

How Gorgias connects.

Users sign in to Gorgias on Arc0 Connect and approve the scopes you request. Build with Arc0’s Gorgias OAuth app, or bring your own so the Gorgias consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

The same Gorgias connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH: API key · OAuth 2.0
CREDENTIALS: Per-tenant encrypted vault
MODEL SEES: Results only, never credentials
AUDIT LOG: Every call, on every plan

05 · WORKS WITH

Use Gorgias from any agent.

Claude

ChatGPT

Cursor

Codex

VS Code

OpenAI Agents SDK

Claude Agent SDK

Vercel AI SDK

Mastra

LangGraph

06 · RELATED

More crm apps.

Salesforce224 actions

07 · FAQ

Gorgias and Arc0, answered.

Q01

Can I use Gorgias with Claude, ChatGPT or Cursor?

Yes. Connect Gorgias to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Gorgias actions you allow.

Q02

How do users connect Gorgias?

Q03

Which Gorgias actions can my agent take?

44 in total: 21 read, 15 write and 8 destructive, such as “create Rule”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Gorgias?

Yes. Actions like “delete Team” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Gorgias too?

Yes. The same Gorgias connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Gorgias into your agent.

Your users connect Gorgias once, under your brand. Your agent gets 44 actions behind your policies, with every call on the record.

Connect Gorgias Browse all apps →

Free to build · MCP + REST · Audit log on every plan