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Zoho Desk for AI agents

Zoho Desk is helpdesk software for tracking support tickets and automating workflows, used by support teams managing customer requests. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect Zoho DeskSee the 33 actions ↓
CRMOAuth 2.0MCP + RESTzoho.com
AUDIT LOG · ZOHO DESKPOLICY: acme-support
09:41:07 · claude · u_8f2read
zoho_desk.list_roles
List Roles✓ allowed · 212ms
09:41:08 · claude · u_8f2read
zoho_desk.get_agent
Get Agent✓ allowed · 164ms
09:41:09 · claude · u_8f2write
zoho_desk.create_ticket
Create Ticket✓ approved · approved by user
EVERY ZOHO DESK CALL, ON THE RECORD
01 · USE CASES

What agents do in Zoho Desk.

01

Get a ticket's thread

Pull the full conversation on a ticket, a read-only history check.

02

Create a ticket

Open a new support ticket for a customer's issue.

03

Confirm before updating multiple tasks

Check with the user before bulk-updating tasks, since it changes several records at once.

02 · ACTIONS

33 Zoho Desk actions, graded by risk.

Every Zoho Desk action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

26

Look things up. Allowed by default.

  • zoho_desk.get_agent
    Get Agent
  • zoho_desk.get_ticket
    Get Ticket
  • zoho_desk.list_roles
    List Roles
  • zoho_desk.list_views
    List Views
  • zoho_desk.get_contact
    Get Contact
  • zoho_desk.list_agents
    List Agents
  • zoho_desk.list_tickets
    List Tickets
  • zoho_desk.list_contacts
    List Contacts
  • zoho_desk.get_department
    Get Department
  • zoho_desk.get_agents_count
    Get Agents Count
  • zoho_desk.list_departments
    List Departments
  • zoho_desk.get_ticket_thread
    Get Ticket Thread
  • zoho_desk.list_roles_by_ids
    List Roles By IDs
  • zoho_desk.list_organizations
    List Organizations
  • zoho_desk.get_contacts_by_ids
    Get Contacts By IDs
  • zoho_desk.get_department_logo
    Get Department Logo
+ 10 MORE

write

7

Create and change things. Allow, or ask the user first.

  • zoho_desk.create_ticket
    Create Ticket
  • zoho_desk.update_ticket
    Update Ticket
  • zoho_desk.create_contact
    Create Contact
  • zoho_desk.update_account
    Update Account
  • zoho_desk.update_many_tasks
    Update Many Tasks
  • zoho_desk.upload_department_logo
    Upload Department Logo
  • zoho_desk.upload_ticket_attachment
    Upload Ticket Attachment

destructive

0

Delete, cancel or archive. Ask first, or deny outright.

  • No destructive actions.
03 · HOW IT WORKS

Zoho Desk in three steps.

  1. 01Your users connect Zoho DeskThey sign in to Zoho Desk on Arc0 Connect, under your brand, and approve the access you ask for.
  2. 02You set the rulesReads run, and writes like “create Ticket” can wait for the user to approve.
  3. 03Any agent can actYour agent calls Zoho Desk through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('zoho_desk', {
  read: 'allow',
  write: 'ask',        // create_ticket
  destructive: 'deny',  
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Zoho Desk connects.

Users sign in to Zoho Desk on Arc0 Connect and approve the scopes you request. Build with Arc0’s Zoho Desk OAuth app, or bring your own so the Zoho Desk consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

The same Zoho Desk connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
OAuth 2.0
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Zoho Desk from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More crm apps.

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ALL CRM APPS →
07 · FAQ

Zoho Desk and Arc0, answered.

Q01

Can I use Zoho Desk with Claude, ChatGPT or Cursor?

Yes. Connect Zoho Desk to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Zoho Desk actions you allow.

Q02

How do users connect Zoho Desk?

Users sign in to Zoho Desk on Arc0 Connect and approve the scopes you request. Build with Arc0’s Zoho Desk OAuth app, or bring your own so the Zoho Desk consent screen names you. Tokens refresh automatically, and you can export them whenever you want.

Q03

Which Zoho Desk actions can my agent take?

33 in total: 26 read, 7 write and 0 destructive, such as “create Ticket”. Your policies decide which of them each agent may call.

Q04

Can I make my agent read-only in Zoho Desk?

Yes. Allow read actions and deny writes in the Zoho Desk policy. Your agent can still look things up, and any write it attempts is blocked and logged.

Q05

Can my own backend call Zoho Desk too?

Yes. The same Zoho Desk connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Zoho Desk into your agent.

Your users connect Zoho Desk once, under your brand. Your agent gets 33 actions behind your policies, with every call on the record.

Connect Zoho DeskBrowse all apps →

Free to build · MCP + REST · Audit log on every plan