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Superchat for AI agents

Superchat is a unified messaging inbox that lets businesses handle customer conversations across WhatsApp, Instagram, Facebook Messenger, and email from one place. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect SuperchatSee the 17 actions ↓
CommunicationAPI keyMCP + RESTsuperchat.de
AUDIT LOG · SUPERCHATPOLICY: acme-support
09:41:07 · claude · u_8f2read
superchat.list_users
List Users✓ allowed · 212ms
09:41:08 · claude · u_8f2read
superchat.get_file
Get File✓ allowed · 164ms
09:41:09 · claude · u_8f2write
superchat.create_contact
Create Contact✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
superchat.delete_webhook
Delete Webhook✕ blocked · policy: deny
EVERY SUPERCHAT CALL, ON THE RECORD
01 · USE CASES

What agents do in Superchat.

01

List open conversations across channels

Pull the list of active conversations across WhatsApp and Instagram so an agent can triage what needs a reply.

02

Look up a contact's details

Retrieve a contact's profile and custom attributes before drafting a reply, a read-only lookup.

03

Update a contact after confirmation

Update a contact's details only after the user confirms the correct information to save.

02 · ACTIONS

17 Superchat actions, graded by risk.

Every Superchat action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

12

Look things up. Allowed by default.

  • superchat.get_file
    Get File
  • superchat.get_user
    Get User
  • superchat.list_users
    List Users
  • superchat.get_contact
    Get Contact
  • superchat.list_labels
    List Labels
  • superchat.list_inboxes
    List Inboxes
  • superchat.list_channels
    List Channels
  • superchat.list_contacts
    List Contacts
  • superchat.list_webhooks
    List Webhooks
  • superchat.list_templates
    List Templates
  • superchat.list_conversations
    List Conversations
  • superchat.list_custom_attributes
    List Custom Attributes

write

4

Create and change things. Allow, or ask the user first.

  • superchat.create_contact
    Create Contact
  • superchat.update_contact
    Update Contact
  • superchat.update_webhook
    Update Webhook
  • superchat.create_template_folder
    Create Template Folder

destructive

1

Delete, cancel or archive. Ask first, or deny outright.

  • superchat.delete_webhook
    Delete Webhook
03 · HOW IT WORKS

Superchat in three steps.

  1. 01Your users connect SuperchatThey add their Superchat api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create Contact” can wait for the user, and “delete Webhook” can be denied outright.
  3. 03Any agent can actYour agent calls Superchat through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('superchat', {
  read: 'allow',
  write: 'ask',        // create_contact
  destructive: 'deny',  // delete_webhook
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Superchat connects.

Users add their Superchat api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Superchat connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Superchat from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More communication apps.

Slack168 actionsMicrosoft Teams174 actionsDiscord28 actionsSlackbot101 actions2chat5 actionsAimTell15 actionsAndroid Texter11 actionsDialpad192 actions
ALL COMMUNICATION APPS →
07 · FAQ

Superchat and Arc0, answered.

Q01

Can I use Superchat with Claude, ChatGPT or Cursor?

Yes. Connect Superchat to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Superchat actions you allow.

Q02

How do users connect Superchat?

Users add their Superchat api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Superchat actions can my agent take?

17 in total: 12 read, 4 write and 1 destructive, such as “create Contact”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Superchat?

Yes. Actions like “delete Webhook” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Superchat too?

Yes. The same Superchat connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Superchat into your agent.

Your users connect Superchat once, under your brand. Your agent gets 17 actions behind your policies, with every call on the record.

Connect SuperchatBrowse all apps →

Free to build · MCP + REST · Audit log on every plan