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Retently for AI agents

Retently runs NPS and customer experience surveys, tracking feedback, scores, and customer records so teams can act on what customers say. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

Connect RetentlySee the 15 actions ↓
Forms and surveysAPI keyMCP + RESTretently.com
AUDIT LOG · RETENTLYPOLICY: acme-support
09:41:07 · claude · u_8f2read
retently.get_outbox
Get Outbox✓ allowed · 212ms
09:41:08 · claude · u_8f2read
retently.get_reports
Get Reports✓ allowed · 164ms
09:41:09 · claude · u_8f2write
retently.create_or_update_customers
Create or Update Customers✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
retently.delete_customers
Delete Customers✕ blocked · policy: deny
EVERY RETENTLY CALL, ON THE RECORD
01 · USE CASES

What agents do in Retently.

01

Pull the latest NPS score

Get the latest score for a campaign to see how customer sentiment is trending.

02

Tag negative feedback

Add tags to a piece of feedback so it routes to the right team for follow-up.

03

Confirm before deleting a customer

Look up a customer's feedback history first, then delete their record only once approved.

02 · ACTIONS

15 Retently actions, graded by risk.

Every Retently action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

9

Look things up. Allowed by default.

  • retently.get_outbox
    Get Outbox
  • retently.get_reports
    Get Reports
  • retently.get_feedback
    Get Feedback
  • retently.get_campaigns
    Get Campaigns
  • retently.get_customers
    Get Customers
  • retently.get_templates
    Get Templates
  • retently.get_latest_score
    Get Latest Score
  • retently.get_customer_by_id
    Get Customer By ID
  • retently.get_feedback_by_id
    Get Feedback by ID

write

4

Create and change things. Allow, or ask the user first.

  • retently.add_feedback_tags
    Add Feedback Tags
  • retently.add_feedback_topics
    Add Feedback Topics
  • retently.send_transactional_survey
    Send Transactional Survey
  • retently.create_or_update_customers
    Create or Update Customers

destructive

2

Delete, cancel or archive. Ask first, or deny outright.

  • retently.delete_customers
    Delete Customers
  • retently.unsubscribe_customers
    Unsubscribe Customers
03 · HOW IT WORKS

Retently in three steps.

  1. 01Your users connect RetentlyThey add their Retently api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create or Update Customers” can wait for the user, and “delete Customers” can be denied outright.
  3. 03Any agent can actYour agent calls Retently through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('retently', {
  read: 'allow',
  write: 'ask',        // create_or_update_customers
  destructive: 'deny',  // delete_customers
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Retently connects.

Users add their Retently api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Retently connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Retently from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
06 · RELATED

More forms and surveys apps.

SafetyCulture255 actionsFormbricks45 actionsTypeform35 actionsFillout Forms22 actionsSurveyMonkey22 actionsFormdesk20 actionsBasin19 actionsDatascope19 actions
ALL FORMS AND SURVEYS APPS →
07 · FAQ

Retently and Arc0, answered.

Q01

Can I use Retently with Claude, ChatGPT or Cursor?

Yes. Connect Retently to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Retently actions you allow.

Q02

How do users connect Retently?

Users add their Retently api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Retently actions can my agent take?

15 in total: 9 read, 4 write and 2 destructive, such as “create or Update Customers”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Retently?

Yes. Actions like “delete Customers” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Retently too?

Yes. The same Retently connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Retently into your agent.

Your users connect Retently once, under your brand. Your agent gets 15 actions behind your policies, with every call on the record.

Connect RetentlyBrowse all apps →

Free to build · MCP + REST · Audit log on every plan