Bland AI for AI agents

Bland AI is a platform for building and running AI voice agents that make and receive phone calls, following scripted conversation pathways for support and sales teams. Connect it once through Arc0, and your agent, or Claude, ChatGPT and Cursor, can use it through one MCP endpoint, limited to what each user approved.

AI and modelsAPI keyMCP + RESTbland.ai
AUDIT LOG · BLAND AIPOLICY: acme-support
09:41:07 · claude · u_8f2read
bland_ai.list_calls
List Calls✓ allowed · 212ms
09:41:08 · claude · u_8f2read
bland_ai.list_tools
List Tools✓ allowed · 164ms
09:41:09 · claude · u_8f2write
bland_ai.create_pathway_folder
Create Pathway Folder✓ approved · approved by user
09:41:12 · claude · u_8f2destructive
bland_ai.delete_pathway_folder
Delete Pathway Folder✕ blocked · policy: deny
EVERY BLAND AI CALL, ON THE RECORD
01 · USE CASES

What agents do in Bland AI.

01

List recent calls

Read-only lookup of recent calls placed through a pathway before deciding whether to change anything.

02

Organize conversation pathways

Create or rename a pathway folder to keep the call scripts a voice agent follows organized by team.

03

Review knowledge bases before reuse

List the knowledge bases and tools already on the account so an agent reuses one instead of duplicating it.

02 · ACTIONS

10 Bland AI actions, graded by risk.

Every Bland AI action is tagged read, write or destructive, so one policy covers the whole app and new actions inherit the right default.

read

7

Look things up. Allowed by default.

  • bland_ai.list_calls
    List Calls
  • bland_ai.list_tools
    List Tools
  • bland_ai.list_contacts
    List Contacts
  • bland_ai.list_pathways
    List Pathways
  • bland_ai.get_account_details
    Get Account Details
  • bland_ai.list_knowledge_bases
    List Knowledge Bases
  • bland_ai.list_pathway_folders
    List Pathway Folders

write

2

Create and change things. Allow, or ask the user first.

  • bland_ai.create_pathway_folder
    Create Pathway Folder
  • bland_ai.rename_pathway_folder
    Rename Pathway Folder

destructive

1

Delete, cancel or archive. Ask first, or deny outright.

  • bland_ai.delete_pathway_folder
    Delete Pathway Folder
03 · HOW IT WORKS

Bland AI in three steps.

  1. 01Your users connect Bland AIThey add their Bland AI api key on Arc0 Connect, under your brand. It goes straight into the vault.
  2. 02You set the rulesReads run, writes like “create Pathway Folder” can wait for the user, and “delete Pathway Folder” can be denied outright.
  3. 03Any agent can actYour agent calls Bland AI through the Arc0 SDK or MCP, and so can Claude, ChatGPT and Cursor. Every call lands on the audit log.
POLICY.TS
await arc0.policies.set('bland_ai', {
  read: 'allow',
  write: 'ask',        // create_pathway_folder
  destructive: 'deny',  // delete_pathway_folder
})

# Claude Code: the same connection, one URL
$ claude mcp add --transport http arc0 \
    https://mcp.arc0.ai/u/u_8f2
04 · AUTH AND DATA

How Bland AI connects.

Users add their Bland AI api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

The same Bland AI connection serves your agent over MCP and your own backend over REST and the proxy, so a user connects once. How Arc0 handles credentials →

AUTH
API key
CREDENTIALS
Per-tenant encrypted vault
MODEL SEES
Results only, never credentials
AUDIT LOG
Every call, on every plan
05 · WORKS WITH

Use Bland AI from any agent.

Claude
ChatGPT
Cursor
Codex
VS Code
OpenAI Agents SDK
Claude Agent SDK
Vercel AI SDK
Mastra
LangGraph
07 · FAQ

Bland AI and Arc0, answered.

Q01

Can I use Bland AI with Claude, ChatGPT or Cursor?

Yes. Connect Bland AI to Arc0 once, then add your Arc0 MCP URL to Claude, ChatGPT, Cursor, Claude Code or any other remote-MCP client. Each assistant only gets the Bland AI actions you allow.

Q02

How do users connect Bland AI?

Users add their Bland AI api key on Arc0 Connect. It is encrypted in the vault, never shown to the model, and each user can rotate or revoke it at any time.

Q03

Which Bland AI actions can my agent take?

10 in total: 7 read, 2 write and 1 destructive, such as “create Pathway Folder”. Your policies decide which of them each agent may call.

Q04

Can I stop my agent from deleting things in Bland AI?

Yes. Actions like “delete Pathway Folder” are graded destructive. Set destructive actions to deny, or to ask so the user approves each one, and blocked calls still show up on the audit log.

Q05

Can my own backend call Bland AI too?

Yes. The same Bland AI connection is available over REST and through the Arc0 proxy, so your product and your agent share one connection per user.

Get started

Plug Bland AI into your agent.

Your users connect Bland AI once, under your brand. Your agent gets 10 actions behind your policies, with every call on the record.

Free to build · MCP + REST · Audit log on every plan